Shared inbox
Website chat, Instagram and Messenger in one flow, with channels connected for your demonstration.
ITD LABS / KRAKEN ASSISTANT
Every conversation. One inbox.
Bring communication channels into a shared inbox. AI helps draft replies; your team controls responses and next steps.
Image from the product presentationKRAKEN ASSISTANT
Your team’s conversations in one place.
Handoff to the team
AI and your team share the same history. Ownership, approvals and intervention points are defined.
Contacts and offers
Contacts, follow-up and offers stay close to the conversation, without losing context.
Images from the product presentation. Available modules and channels depend on configuration, permissions and approved integrations.