IT Department

Services

What can we improve today?

Choose the area you need. We’ll clarify the requirement and propose a solution with a defined scope, timeline and responsibilities.

TWO WAYS TO START

What moves your business forward?

Web & software

Websites and digital tools connecting customers, documents and your team’s work.

Website design & development

Business websites in Prishtina and Kosovo: company profiles, service pages and landing pages. Mobile and desktop design, technical SEO and contact forms.

  • Clear structure: company profile, services, working standards, references, and contact details
  • Professional design that stays consistent across every device
  • High speed, technical security, and search optimization
  • Integrations when needed: forms, internal systems, payments, and APIs

Result: clear structure, readable content and a straightforward path to contact.

Let’s talk

Business management systems & software

Systems for managing clients, orders, bookings, inventory and reporting. Administrative panels with roles and permissions, workflow automation and business tool integrations.

  • Management systems for clients, orders, bookings, inventory, and reporting
  • Administrative panels with clear roles and permission levels
  • Workflow automation for approvals, notifications, and process control
  • Integrations with the company's existing systems

Result: enquiries, documents and responsibilities organised in a shared workflow.

Let’s talk

Applications (mobile & web)

Applications that staff or clients can use easily, without unnecessary complexity.

  • Mobile or web solutions, depending on the business need
  • Focused functions without unnecessary complexity
  • Planned maintenance and controlled updates

Result: functions defined around your business processes and users.

Let’s talk

IT & security

Technical support, maintained systems and security measures suited to your business.

IT support & outsourced IT department

Business IT support in Prishtina and Kosovo: networks, devices, email, servers, users and access, with maintenance, backups and documentation.

  • Networks, servers, devices, users, and access control
  • Proactive monitoring and preventive intervention
  • Backups and data recovery
  • Standardization of the work environment and technical documentation

Result: one point of contact for devices, users and system maintenance.

Let’s talk

Cybersecurity

Security measures for access, devices, networks, email and data: firewalls, privilege management, malware protection and recovery planning.

  • Firewall, access control, and security policies
  • Protection against malicious software and threat blocking
  • Privilege management and activity logging for audit trails
  • Secure backups and a recovery plan

Result: measures to protect access, data and business continuity.

Let’s talk

IT audit & improvement plan

An assessment of IT infrastructure, configurations, security and backups. Get a report with risks, priorities and practical improvement steps for your business.

  • Performance, security, backups, configurations, and operational risks
  • A report with priorities and an action plan: what, why, and impact
  • Standardization rules and documentation for controlled maintenance

Result: a review of the current setup and an improvement plan with clear priorities.

Let’s talk

AI Agents

Agents for enquiries, documents and recurring tasks, with clear rules and team approval.

Explore details

Creative

Visual identity, content and campaigns that communicate your brand clearly.

Branding & visual identity

Logos, colors, typography and business materials for a consistent identity. Graphic design for websites, presentations, print and social media.

  • Logo and visual identity
  • A short usage guide for the identity system
  • Business materials: documents, presentations, and promotional assets

Result: a consistent visual identity across your brand’s materials and channels.

Let’s talk

Digital marketing

Digital marketing for businesses in Kosovo: campaigns, content, ad messaging and performance reports. We connect communication with your website and customer inquiries.

  • Campaign management across the main platforms
  • Optimization of content and communication structure
  • Clear performance reports and ongoing optimization

Result: content and campaigns organised around your audience, channels and objectives.

Let’s talk
Explore details

IT SUPPORT

Monthly IT support

The final offer and inclusions are confirmed after assessing your needs.

Starter

Basic IT support

€99/ month

What’s included
  • Basic technical support
  • System health monitoring
  • Email and domain management
  • Monthly updates and maintenance
  • Remote support
  • Planned review visit
Discuss this plan

Business

Full operational management

€299/ month

What’s included
  • Everything in Starter
  • Server and hosting management
  • Network monitoring and alerts
  • Basic cybersecurity
  • Priority support
  • Weekly maintenance and monthly visits
  • Technical coordination for your team
Discuss this plan

Enterprise

Dedicated infrastructure

€779/ month

What’s included
  • Everything in Business
  • Full IT infrastructure management
  • Advanced cybersecurity
  • Backup & Disaster Recovery
  • 24/7 monitoring
  • Dedicated IT consultant
  • Support for custom systems
Discuss this plan

HOW WE WORK

Clear, from the first conversation.

DISCOVERY

Understand

We start with what gets in the way of your work today.

PLANNING

Plan

We define the scope, timeline and responsibilities.

DELIVERY

Deliver

We build, test and hand over to your team.

IMPROVEMENT

Improve

We gather feedback, learn and continue improving.

Let’s talk

Let’s start with what you need.

Tell us what you want to improve. We’ll discuss it and agree on a first step.