Customer enquiries
Classify enquiries and draft answers from approved sources. Your team controls sending.
AI automation
Less routine. More control.
AI automation for enquiries, documents and follow-up tasks. We choose a clear workflow, test it with your team and define its limits before use.
Documents and reports
Extract and summarise information, keeping the source document alongside the result for verification.
Work follow-up
Prepare tasks and reminders. Consequential changes pass through the agreed approval step.
WHO IT IS FOR
Start with a real need.
For teams repeating the same steps across email, CRM, spreadsheets or documents who want to reduce that work while retaining oversight.
HOW WE WORK
Sources, access and approvals are defined per project. Connections to CRM, email and other channels need the corresponding permissions. We begin with a controlled pilot and also test incorrect answers, missing data and handoff to a person.
HOW WE WORK
Clear, from the first conversation.
DISCOVERY
Understand
We start with what gets in the way of your work today.
PLANNING
Plan
We define the scope, timeline and responsibilities.
DELIVERY
Deliver
We build, test and hand over to your team.
IMPROVEMENT
Improve
We gather feedback, learn and continue improving.
ILLUSTRATIVE EXAMPLE
From an enquiry to the next step.
Illustrative example: an enquiry arrives through a form. The agent suggests a category and drafts a response from approved documents. A person checks and approves it before sending. Without a clear source, the enquiry goes to the team.
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